Thank you for shopping at KalpSetu, a subsidiary of Revenue Dealer MarTech Pvt. Ltd. We aim to provide you with premium luxury furniture and a seamless shopping experience. If for any reason you’re not fully satisfied with your purchase, our Return & Refund Policy is here to help

1. General Guidelines

KalpSetu adheres to the principle of “quality first, customer foremost.” Our quality assurance team inspects all products before shipment. However, if a return or refund becomes necessary, we offer the following:

• Return Window: 14-day return policy from the date of delivery.
  
• Condition: Items must be unused, undamaged, and in original packaging.
  
• Communication: For returns, email us at support@kalpsetu.in with your order number, issue description, and clear images.
  
  

2. Cancellation Policy

Cancellation Before Shipping:

• Unpaid orders can be canceled from your account dashboard.
  
• Paid but unshipped orders can be canceled by contacting our customer support.
  
• Made-to-order/custom products cannot be canceled once production begins.
  

Cancellation After Shipping:

• Once an order has been shipped, it cannot be canceled.
  
• Shipping charges for returns are non-refundable unless the item is faulty.

3. Return Process

If you receive a faulty, incorrect, or damaged item:

• Notify us within 14 days of delivery.
  
• Include all original accessories and packaging.
  
• Upon approval, we will issue a full refund or exchange.
  
• Return shipping is to be borne by the customer unless the product is defective or mis-shipped.
  

4. Faulty or Damaged Products

• For DOA (Dead on Arrival) items, contact us within 14 days.
  
• Provide order number, product images, and description.
  
• We may arrange pickup or ask you to ship it to our return address.
  
• Missing components may incur a deduction from your refund.
  

5. Conditional Returns (Up to 30 Days)

If you are not satisfied with your product but it is in brand new condition:

• We can offer a partial refund minus original shipping costs.
  
• Return shipping must be paid by the customer.
  
• All original accessories must be included.
  
  

6. After 30 Days

Returns or refunds will not be accepted beyond 30 days from the delivery date. Please contact support@kalpsetu.in for exceptions or queries.

7. Return Instructions

• Contact us before sending any item back. Unauthorized returns will not be accepted.
  
• Include a note with your order number, reason for return, and item details.
  
• Once the returned item is received and inspected, refunds will be processed within 5–7 business days to your original payment method.
  
  

8. Important Notes

• If your package is visibly damaged upon delivery, please refuse to accept it and contact us immediately.
  
• Use standard courier services for returns to avoid high import duties.
  
• KalpSetu is not liable for returns lost in transit unless tracking is provided.

   

9. Contact Us

For any return, exchange, or refund requests, please reach out to us at:
Email: support@kalpsetu.in
Address: Plot No.D-107, Sector 2, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301

By making a purchase at kalpsetu.com, you confirm that you have read, understood, and agreed to our Return & Refund Policy. KalpSetu reserves the right to revise this policy without prior notice. Updates will be posted on this page.