1. Introduction

This Shipping Policy outlines the terms and conditions governing the shipping and delivery of luxury furniture purchased from KalpSetu.in (“Revenue dealer MarTech Pvt Ltd”). By placing an order through our platform, customers agree to abide by the terms outlined in this policy.

2. Shipping Methods and Timeframes

 2.1. Standard Delivery

• We offer standard delivery for most luxury furniture pieces.
  
• Delivery timelines depend on product availability, processing, and destination within India.
  
• Estimated delivery times are shown at checkout and in your order confirmation.
  
• We will notify you promptly in case of any delays.
  

2.2. Express Delivery

• Express shipping may be offered for select items.
  
• Timelines and availability will be shown at checkout.
  
• Additional charges apply and will be disclosed before you confirm your order.
  

2.3. White-Glove Delivery

• For larger or delicate items, we offer white-glove delivery service.
  
• Our expert delivery team will handle assembly (if needed) and place the item in your preferred location.
  
• Charges and timelines will be communicated clearly at the time of order.

3. Delivery Timeline

Dispatch timelines depend on the type of product:

• Ready Products: Dispatched within 2–3 business days of order confirmation.
  
• Out of Stock: You’ll be informed and offered alternatives or the option to cancel.
  
• Surface Shipping Method: Typical delivery time is 20 to 22 days.
  
  

4. Shipping Costs

4.1. Domestic Shipping (Within India)

• Costs are shown on product pages and at checkout, calculated based on size, weight, and destination.
  
• Free shipping may apply to select items or promotions as advertised.
  
  

4.2. International Shipping

• Available for select countries, subject to local laws and customs regulations.
  
• All international shipping costs, duties, and taxes are borne by the customer.
  
• Contact our support team for international shipping quotes and eligibility.
  

5. Insurance and Liability

5.1. Insurance Coverage

• All shipments are insured against loss or damage during transit.
  
• Customers must report any transit-related issues to us promptly to begin the claims process.
  
  

5.2. Liability

• KalpSetu is responsible for items until they are safely delivered.
  
• Customers must inspect products upon receipt and report any damages within 14 days.
  
  

6. Returns and Exchanges

6.1. Returns

• Eligible items may be returned within 14 days of delivery, per our Return Policy.
  
• Items must be in original condition and packaging.
  
• Return shipping costs are the customer’s responsibility unless due to our error.
  

6.2. Exchanges

• Eligible items may be exchanged within 14 days, subject to availability.
  
• Return shipping is the customer’s responsibility unless we made an error.
  
  

7. Customer Support

Have questions about your delivery? We’re here to help.
Email: support@kalpsetu.in

8. Governing Law

This policy is governed by the laws of India and any disputes will be resolved accordingly.

9. Updates to the Policy

KalpSetu reserves the right to update this Shipping Policy at any time. Any changes will be reflected on our website or communicated through appropriate channels.